Terms of Service

By accessing or using the Xelionlabs website (xelionlabs.com) or any services offered by Xelionlabs ("Company", "we", "us", or "our"), you ("Client", "User", or "you") agree to be legally bound by these Terms of Service and our Privacy Policy.

If you are using our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms, and "you" refers to both you and that organisation.

These terms apply to all visitors, users, and clients of the website and services.

Xelionlabs provides the following services:

• AI Agent Development — Custom design, development, and deployment of AI-powered agents and bots for business workflows.
• Workflow Automation Consulting — Analysis and implementation of no-code and low-code automation solutions using tools such as n8n, Make, and Zapier.
• AI Consulting — Strategic advisory services including AI readiness assessments, tool selection, and implementation roadmaps.
• AI Training & Workshops — Live and recorded training programmes teaching individuals and teams how to build and use AI agents and automation tools.

The specific scope, deliverables, timelines, and fees for any engagement are defined in a separate Statement of Work (SOW) or proposal agreed upon by both parties.

You agree to use this website only for lawful purposes. You must not:

• Use the website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the website, its servers, or databases
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material
• Scrape, crawl, or systematically download content from the website without prior written permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to restrict or terminate access to the website for any user who violates these conditions.

All client engagements are subject to the following general terms unless otherwise specified in writing:

• Scope changes — Any changes to the agreed scope of work must be approved in writing by both parties and may affect fees and timelines.
• Client responsibilities — The client is responsible for providing timely access to necessary systems, data, APIs, and personnel required for project delivery.
• Delays — Xelionlabs is not liable for delays caused by the client's failure to provide required materials, approvals, or feedback within agreed timeframes.
• Acceptance — Deliverables are considered accepted unless the client raises specific written objections within 7 days of delivery.
• Third-party tools — Projects may involve third-party platforms (n8n, Make, OpenAI, etc.). The client is responsible for obtaining appropriate licences and agreeing to those platforms' terms of service.

Fees for services are agreed upon in writing before work commences.

• Invoicing — Invoices are issued as agreed in the project proposal (e.g. milestone-based or monthly).
• Payment terms — Payment is due within 14 days of invoice date unless otherwise agreed.
• Late payments — Invoices unpaid after the due date may attract a late payment fee of 1.5% per month on the outstanding balance.
• Deposits — Xelionlabs may require a deposit (typically 50%) before commencing work. Deposits are non-refundable unless Xelionlabs fails to begin the project.
• Refunds — Completed milestones and delivered work are non-refundable. Disputes about deliverable quality must be raised within 7 days of delivery.
• Taxes — All fees are exclusive of applicable taxes (including GST/VAT), which will be added where required by law.

Website content: All content on xelionlabs.com — including text, graphics, logos, and code — is the property of Xelionlabs and protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Deliverables: Upon receipt of full payment for a project, Xelionlabs assigns to the client all rights to the custom deliverables created specifically for that project, except as noted below.

Retained rights: Xelionlabs retains ownership of:

• Pre-existing code, frameworks, templates, and methodologies used in delivering the project
• General know-how and skills developed during the engagement
• Any tools, libraries, or components not created exclusively for the client

Xelionlabs reserves the right to reference completed projects in its portfolio unless the client requests otherwise in writing.

Both parties agree to keep confidential any non-public information shared during the course of an engagement that is designated as confidential or that a reasonable person would understand to be confidential.

This obligation does not apply to information that:

• Is or becomes publicly available through no breach of this agreement
• Was already known to the receiving party before disclosure
• Is independently developed by the receiving party without use of confidential information
• Is required to be disclosed by law or court order

Confidentiality obligations survive termination of any engagement for a period of 2 years.

We do not warrant that:

• The website will be uninterrupted, error-free, or free of viruses or other harmful components
• AI agents or automations built will be 100% accurate, error-free, or suitable for all use cases
• Results achieved using our services will meet specific performance targets unless explicitly guaranteed in writing

AI-powered systems involve inherent uncertainty. Outputs should be reviewed by qualified personnel before being used for critical business decisions.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the total fees paid by you to Xelionlabs in the 3 months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Xelionlabs, its founder, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms of Service
• Your use of our services in a manner not authorised by these terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content or data you provide to us that is unlawful or infringes third-party rights

By either party: Either party may terminate an engagement by providing 14 days' written notice, unless a different notice period is specified in the project agreement.

By Xelionlabs for cause: We may suspend or terminate access to our services immediately and without notice if you:

• Violate these Terms of Service
• Fail to make payment within 30 days of the due date
• Engage in conduct we reasonably determine to be harmful, illegal, or abusive

Effect of termination: Upon termination, you will pay for all work completed up to the termination date. Sections covering intellectual property, confidentiality, limitation of liability, and governing law survive termination.

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in India.

Dispute resolution: Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days after written notice of the dispute.

We reserve the right to update or modify these Terms of Service at any time. Material changes will be communicated by updating the "Last updated" date at the top of this page. For active clients, we will provide reasonable notice of material changes.

Your continued use of our website or services after any changes constitutes acceptance of the revised terms.

If you have any questions about these Terms of Service or wish to discuss a specific provision, please contact us: